1. Overview
At MedCertify, we prioritize your privacy and adhere to the Privacy Act 1988 (Cth) and its Australian Privacy Principles (APPs). Our commitment extends to the collection, use, disclosure, quality, and security of your personal information, including sensitive health data as outlined in relevant State and Territory legislation.
As the owner and operator of the MedCertify platform, we provide secure access to digital health services, including the issuance of medical certificates. This privacy policy outlines our data practices and security measures, ensuring you understand how we manage your personal information.
2. Personal Information Collected
We collect personal information through various interactions, including our website, platform, telephone calls, emails, and other communications. The types of information collected may include:
- Identifying and Contact Details: Names, addresses, contact numbers, and email addresses.
- Health Information: Past, present, or future health details, including telehealth services and prescriptions.
- Sensitive Information: Details such as gender and Aboriginal or Torres Strait Islander descent.
- Government Identifiers: Medicare numbers and individual healthcare identifiers.
We gather information from patients, healthcare providers, job applicants, employees, contractors, and third-party service providers. We may also collect de-identified information through cookies, which helps us enhance our services.
3. Purposes of Personal Information Collected
Your personal information is collected for several purposes, including:
- Communication: Engaging with you regarding your inquiries and services.
- Record-keeping: Maintaining accurate and up-to-date records.
- Service Delivery: Connecting patients with healthcare providers and facilitating telehealth services.
- Platform Operations: Ensuring the smooth functioning of our platform and website.
- Legal Compliance: Complying with applicable laws and assisting authorities when necessary.
For patients, health information is used to facilitate services and may be shared with healthcare providers and necessary third parties as required.
4. Sharing of Information
We may disclose your personal information to:
- Related Bodies Corporate: To support our business operations.
- Third-party Service Providers: Such as IT support, data storage, payment processors, and others assisting in service delivery.
- Healthcare Providers: To enable Partner Doctors and Providers to deliver requested services.
Your personal information will not be shared with unrelated healthcare providers without your explicit consent.
5. Personal Information Storage and Security
We implement robust security measures to protect your personal information from unauthorized access or disclosure. This includes:
- Data Encryption: Using Transport Layer Security (TLS) for secure data transmission.
- Access Controls: Password protection and authentication procedures to safeguard accounts.
- Secure Storage: Employing firewalls and data segregation to enhance security.
Your information is stored in Australia to minimize overseas disclosure.
6. Cookies
MedCertify uses cookies to enhance user experience. Cookies are small data files stored on your device that track navigation patterns. While cookies do not gather personally identifiable information, you can adjust your browser settings to manage cookie preferences. Please note that disabling cookies may impact the services we provide.
7. Accessing and Updating Your Personal Information
You can update your information through the “Your Profile” section of our website. For access or corrections to other personal information, please contact us. We will respond promptly and may require verification of your identity.
8. Marketing and Newsletters
By signing up for MedCertify, you consent to receive marketing communications unless you opt out. We may use your information for promotional purposes, including updates on our services and third-party offerings. You can unsubscribe at any time using the provided options in our communications.
9. Changes and Contact
This privacy policy is effective from [insert effective date] and may be updated periodically. To review the latest version, please visit our website. Your continued use of our platform indicates acceptance of any changes.
For inquiries regarding our Privacy Policy, please contact us at [email protected].